Receiving nginx errors with an html body when creating notes on incidents

#1

Hello,

We’re seeing some elevated errors in our logs today starting around 10:40AM EST.

When attempted to add notes to incidents, we’re occasionally seeing errors like the following:

<html>
<head><title>400 Request Header Or Cookie Too Large</title></head>
<body>
<center><h1>400 Bad Request</h1></center>
<center>Request Header Or Cookie Too Large</center>
<hr><center>nginx</center>
</body>
</html>

The error, while clear in what it’s unhappy about, is a bit confusing because A: We see this sporadically, not consistently and B: As of now, I’m unable to determine anything different between the requests outside of the content of the message body itself - and nginx is complaining about header/cookie length, not body.

Additionally, nothing in the API Docs specifies a limit on note length, further confusing me as to the root of this issue. https://developer.pagerduty.com/api-reference/reference/REST/openapiv3.json/paths/~1incidents~1{id}~1notes/post

Any help would be beneficial

Thank you!

#2

Hi Sean! Can you please reach out to us at support@pagerduty.com so we can help troubleshoot? We would like to ask a few questions regarding your API requests and account so we can efficiently look into our logs. Thanks!

#3

Hey Nadine!

I’ll put together some information on the issue and reach out monday.

I may have solved the issue for now (still monitoring) by altering the content of the message we’re posting.

This particular issue is not a critical one for us, so I’m going to collect date over the weekend to understand if our fix resolved it prior to reaching out with more info.

Thank you!